Golden guarantee

• Return and exchange policy:

In line with our policy that gives priority to customer satisfaction, and our belief in the difference in tastes, all purchases through the Lumiere store are subject to return or exchange.

This applies to purchases that are damaged or contain manufacturing defects, as well as purchases that arrive to you by mistake It also includes products that are subject to the Golden Guarantee, as a free sample will arrive with each perfume to try the perfume. In the event that the perfume is not suitable and you wish to return it, it is required not to open the main perfume packaging and only try the sample. If the product packaging is opened, it cannot be returned or exchanged.

Each request case is studied and the stipulated conditions are ensured after the request reaches the returns team. If it meets the conditions, the amount will be returned within 5 working days from its date.

The store has the right to update the exchange and return policy at any time without prior notice.

• Steps to return products:

Contact customer service on WhatsApp 00966534495801 During official working hours, our representative will take notes and assign one of the specialized courier companies to arrange the receipt of the products from you.

• How to get a refund:

The customer can recover the amount through the payment method he was paid with and through official methods.

- Products paid for via a credit card through the website will be recovered again via the same card.

- Regarding orders paid in cash or with Saudi network cards (Mada), according to the (payment upon receipt) system, the amount will be returned via bank transfer.

(Returned funds include the full value of the product - only - excluding shipping fees as well as any customs fees paid for importation, as well as additional fees imposed by the customer’s credit card service provider.)

“The refund process takes 5 working days starting from the date we receive the returned product.”